Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the best way to care for my Poncho Outdoors shirts?
To maintain the performance and longevity of our fabric, machine wash cold with similar colors and tumble dry on low. Avoid bleach and fabric softeners, as these can damage the moisture-wicking properties.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear ready for a trip sooner.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags attached. Returns are easy and can be initiated through our online portal.
Do your shirts offer UV protection?
Yes, our performance fabrics are engineered with a high UPF rating to provide maximum sun protection during long days on the water or in the field.
How do I determine my correct size?
Our shirts are designed with an athletic but functional fit. We recommend checking our detailed Size Guide, which includes measurements for chest, sleeve length, and torso to ensure the perfect fit.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach outdoor enthusiasts worldwide in the near future.